Returns, Exchanges & Refunds

You may submit a return or exchange request within 7 calendar days from the date of delivery if:

• The product arrives damaged, defective, stained, or incomplete.
• The product received is different from the product ordered.
• An incorrect model, colour, or variant was delivered by AUXINY.
• The product has a manufacturing or technical fault covered by this policy.

Claims received after seven days may not be accepted unless the product has an applicable replacement warranty.

To qualify for a return or exchange:

• The product must be returned in its original condition.
• The original box, labels, manuals, accessories, protective films, and included items must be present.
• The product must not show signs of misuse, accidental damage, liquid damage, unauthorised repair, or improper handling.
• You must provide your order number and clear photos or videos showing the issue.
• For incorrect-product claims, the item must remain unused and in its original packaging.

We strongly recommend recording an unboxing video. It helps us review damaged, incomplete, or incorrect-order claims more quickly.

A return or exchange will not be accepted for:

• Change of mind, personal preference, or no longer needing the product.
• An incorrect product or variant selected by the customer while ordering.
• Damage caused by misuse, water, impact, incorrect voltage, improper installation, or unauthorised repair.
• Products with missing packaging, accessories, labels, manuals, or warranty seals.
• Normal wear and tear or cosmetic damage caused after delivery.
• Products sent back without prior approval from AUXINY Support.

Sale, promotional, or discounted products are eligible for exchange only when the item is:

• Damaged or defective upon delivery;
• Incomplete; or
• Different from the product originally ordered.

Sale or discounted products cannot be exchanged because of a change of mind or personal preference.

Contact AUXINY within seven days of delivery at auxinystore@gmail.com or +92 321 3933373. Please provide:

• Your full name and contact number;
• Your order number;
• The reason for the request; and
• Clear photos or videos showing the product and issue.

Our team will review the claim and provide the authorised return address and shipping instructions if it is approved. Parcels sent without prior approval may not be accepted.

Customers are generally responsible for sending an approved return parcel to the address provided by AUXINY Support.

If AUXINY confirms that an incorrect, damaged, defective, or incomplete product was delivered, the applicable replacement-delivery arrangements will be communicated by our support team. Any shipping reimbursement must be approved before the parcel is returned.

Once the returned product is received, our team will inspect it and verify that it meets the policy requirements.

• Most approved returns are processed within 5–7 working days after receipt.
• During busy periods, processing may take up to 14 working days.
• AUXINY may reject a claim when the returned item does not meet the stated conditions.

Eligible AUXINY power banks, chargers, earbuds, headphones, neckbands, speakers, and other audio devices may include an official one-month replacement warranty starting from the date of delivery.

The warranty covers verified manufacturing or technical faults only. It does not cover:

• Physical, accidental, or liquid damage;
• Damage caused by misuse or incorrect voltage;
• Normal wear and tear;
• Damage to cables, packaging, or accessories after delivery;
• Products repaired or modified by an unauthorised person; or
• Issues caused by incompatibility with unsupported devices.

Warranty availability may vary by product. Please check the relevant product page or contact AUXINY Support for confirmation.

Approved exchanges are subject to stock availability. Where possible, AUXINY will provide the same product and variant. If it is unavailable, we may offer:

• A suitable alternative product;
• Store credit; or
• A refund when no reasonable exchange solution is available.

Any price difference for an alternative product must be paid by the customer.

AUXINY primarily offers exchanges or replacements. A refund may be considered when:

• The approved product is unavailable for replacement;
• No suitable alternative can be provided; or
• AUXINY determines that a refund is the most appropriate resolution.

Approved refunds are processed in Pakistani Rupees (PKR). Shipping and handling charges are non-refundable unless AUXINY confirms otherwise.

Online payments will be returned through the original method where possible. Approved Cash on Delivery refunds may be issued by bank transfer or another agreed method. Processing normally takes 7–10 working days after approval, excluding additional bank or payment-provider processing time.

Please inspect your parcel immediately after delivery. If it is damaged, incomplete, defective, or incorrect, contact AUXINY Support as soon as possible within the applicable claim period.

This policy does not limit any consumer rights available under applicable Pakistani law.